FAQ

Answers to frequently asked questions
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Questions and answers

You can book online. You will be shown the best prices in the booking process.

  • Start your booking by choosing which ski resort » „ Where to this year?“ (dark blue box)
  • Choose your hire dates » Pick up und Return.
    Tip: You can choose to pick up in the morning or afternoon. You can also save money here as if you choose to pick up in the morning an extra day will be added to the price. There is no price for half day.
  • Click on the pink button SEARCH OFFERS
    You will then be shown the availabe models for your desired dates.
  • Fill in the following boxes Body Measurements, your ability and if you require a ski or board and the click the pink button FIND THE RIGHT SKI.
    Our ski/board finder will show you all available models in the correct length. Take your time to view all the models. Tip: If you are unsure then choose the first model at the top. The skis are shown based on our ski finder recommendation.
  • To reserve your ski model, click on ADD TO CART.
    Another window will open. You can add on extra articles here such a ski boots or helmets.
  • You can then ADD ANOTHER PERSON or PROCEED TO CHECKOUT.
  • The booking is only valid once you have chosen how you would like to pay and on the OVERVIEW page you click the pink Button PAY NOW.

EARLY BIRD PRICE:
The earlier you book your equipment online, the lower the price.
As demand increases, so do our prices. So book now to get the best deals! Click here for more information about the Early Bird Price

GROUP DISCOUNT:
Groups with a minimum of 4 people can hire their ski or snowboard for a max. € 69 per person.
This price is valid for 5 or 6 days ski hire. Click here for more information about our Group discount.

FAMILY DISCOUNT:
Families with a minimum of 3 people can hire thier ski or snowboard for a max. € 22 (children upto and incuding 10 years of age), max. € 44 (youths upto and including 17 years of age) and max. € 69 for adults. This price is valid for 5 or 6 days ski hire. Click here for more information about our Family discount

Locales

Good to know: At MIETSKI you can book the exact model and length that you want for your holiday! All bookings take place online and in real time. Once you have entered the required data, all the available skis and snowboards in your required length will be shown. All equipment that is shown will match your skiing ability and will be the correct length. Tip: You can view all of our models here SKI EQUIPMENT. Every year all of our equipment is brand new and from all the top and most loved brands.

When you start a new search, click on the box "where are you going on holiday?", click on the light blue PIN Show me location. Here you will find all the current MIETSKI locations. Or click on the following link to view all of our shop locations all MIETSKI locations

During the booking process, the gross price for the equipment will be shown next to the product. This price consists of the ski/snowboard (including poles for skis, bindings on snowboards), the binding adjustment in the shop and service of the equipment.

The protection package against theft, damage and cancellation is compulsory for each booking (including special offers and discounts). The cost of the package for 7 days is €15 for adults, €10.50 for youths (up to and including 17 years of age) and €7.50 for children (up to and including 10 years of age)

There will be no additional charges when picking up your equipment from the specified shop.

Ski clothing is not offered by MIETSKI.COM
Our partner SkiSuitRental offers a wide range of high quality ski jackets, ski pants, gloves and goggles for hire. Book online and your order will be delivered directly to any location in Austria.
www.skisuitrental.com

Yes. You can change yor equipment at any time. The first exchange is free of charge (including switching from ski to snowboard and vice versa and subject to availibility).
Thereafter a fee will be applied for every exchange. Please see our Service Charges.

Our equipment will be given to you in full working order and serviced. The edges of the ski or snowboard will be sharpened and the base will be prepared and fully waxed. All ski boots and helmets are disinfection and dried beofre being given out. Good to know: All our equipment is brand new every winter.

You can pay using the following methods:

  • By SOFORT transaction

At the completion of your booking, you will be automatically be rerouted to the website of your bank where you can log in with your details. The bank will ask you to confirm the payment either with a TAN code or TAN SMS code. You will then receive an electronic confirmation of payment on screen once the payment has been confirmed. (Only available for selected countries)

  • By credit card (Master Card and Visa)

You can also pay by credit card which is a safe and easy option. Your credit card details will be secured via an integrated frame and SSL system. Using this highly protected system, payment by credit card is secure. If you would like more information, please see the following link.

  • By Invoice (Prepayment) (A transfer of funds by bank transfer within 5 woring days after the booking)

You can also pay for your booking after it has been reserved. You can transfer the money by international bank transfer up to 5 working days after the booking has been made. Our IBAN and BIC code are visible on the booking confirmation.

Eine Buchung kann über den Link auf der Buchungsbestätigung geändert werden. Der Link befindet sich unterhabl der Zahlungsdaten.

Buchung stornieren/abändern/ergänzen

So änderst du den Mietzeitraum:

  1. Mit öffnen des Links kommst du direkt zum Warenkorb
  2. Klicke auf das BLEISTIFT Symbol 'Bearbeiten', direkt neben dem Namen
  3. Damit befindest du dich wieder bei der Modellauswahl. Ändere nun bei Bedarf den Mietzeitraum im blauen Balken, ganz oben auf der Website. Anschließend klick auf "ANFRAGE ÄNDERN"
  4. Verfügbare Modelle werden angezeigt
  5. Du kannst nun das gewünschte Modell in Warenkorb legen "IN DEN WARENKORB"
  6. Ein Pop-up Fenster öffnet 'MODELL WIRKLICH ERSETZEN?', klicke auf "JA, MODELL TAUSCHEN"
  7. Es öffnet der Zwischenwarenkorb. Füge eine weitere Person hinzu oder klicke auf "WARENKORB ANZEIGEN".
  8. Über den Warenkorb kannst du die Änderung für weitere Person vornehmen.

Wichtig: Nach dem Ändern der Daten musst du den Buchungsvorgang komplett abschließen. Du bekommst automatisch eine neue Bestätigung per Email zugesandt.

So fügst du weitere Personen hinzu:

  1. Mit öffnen des Links kommst du direkt zum Warenkorb
  2. Klicke auf "PERSON HINZUFÜGEN"
  3. Damit befindest du dich wieder bei der Modellauswahl. Ergänze die Daten für die weitere Person und klicke auf "PASSENDEN SKI/BOARD FINDEN"
  4. Verfügbare Modelle werden angezeigt
  5. Du kannst nun das gewünschte Modell in Warenkorb legen "IN DEN WARENKORB"
  6. Es öffnet der Zwischenwarenkorb. Füge eine weitere Person hinzu oder klicke auf "WARENKORB ANZEIGEN".

Wichtig: Nach dem Ändern der Daten musst du den Buchungsvorgang komplett abschließen. Du bekommst automatisch eine neue Bestätigung per Email zugesandt.

So stornierst du Teile der Buchung oder die gesamte Buchung:

  1. Mit öffnen des Links kommst du direkt zum Warenkorb
  2. Klicke auf "Artikel stornieren" direkt bei den gebuchten Produkten
  3. Storniere jene/alle Artikel welche aus dem Warenkorb entfernt werden sollen.

Wichtig: Nach dem Ändern der Daten musst du den Buchungsvorgang komplett abschließen. Du bekommst automatisch eine neue Bestätigung per Email zugesandt.

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