Customer Service

Cancellation

Cancellation Form

Cancellation process
You may cancel your booking 24 hours before the booked pick up date. You will be reimbursed for the amount paid for the equipment minus the cost of the proctection package (cancellation insurance)

If a cancellation is made on the day of pick up we will reimburse you the amount paid minus one day rental fee. If the equipment is returned early during the rental period, the amount to be reimbursed will be calculated on the number of unused days.

Advice for partial cancellation of booking
Please write us a message in the "your message" field. Inform us which products or persons are to be cancelled. We will send you an email confirmation.

Advice on method of reimbursment

  • Payment made with a credit card or Paypal

    The amount will be paid back to the card or account.

  • Payment paid with SOFORT transfer or Bank transfer

    In this case we will need your bank details (IBAN and BIC code or Swift code and name of the bank) in order to transfer the money back to you as quickly as possible. Thank you! Please use the message box

Contact our Head Office

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Please enter a maximum hire duration of 14 days